Find Free Articles - ArticlesBase: Churn Management: Main challenge faced by Telecom industry

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Churn Management: Main challenge faced by Telecom industry Mar 29th 2013, 07:05 The meaning of Churn is different as far as Pre-paid and Post-paid customers are concerned. In Pre-paid, a customer is considered to be churned if he deactivates his number i.e. he goes out of network. Also if any customer is an active non-user, then also chances of churning increases.However, in Post-paid, customer pays a rent on monthly basis.

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